Cancellation and Modification Policies
When booking your transfer or tour services, it is crucial to be aware of our cancellation and modification policies. Any changes or cancellations must be made before 6:00 p.m. the day prior to your scheduled service. This allows you to receive a full refund of any deposits or payments made. Our customer service team is available to assist you with this process through email, live chat, or WhatsApp.
Last-Minute Changes
Should you find yourself needing to make last-minute changes to your booking, it is essential to contact our customer service agents directly. Please do not delegate this task to your travel agent or hotel concierge, as we require direct communication with you to ensure all modifications are properly documented. It is imperative that you speak personally with our team, who are fluent in English, to ensure clarity and accuracy.
Refund Process and Responsibilities
After a successful cancellation, you will receive a cancellation number, which you should keep until your refund is processed. Typically, refunds are issued within 48 hours. Whenever you need to make changes, refer to the contact details provided in your confirmation voucher. It is your responsibility to thoroughly review the information on your confirmation to avoid any discrepancies. In the case of changes resulting from unforeseen circumstances, our customer service will evaluate the request and provide support as necessary, ensuring your travel experience remains smooth and enjoyable.